Shipping policy

Thank you for shopping with gracelothing. The following outlines our shipping terms and conditions for orders placed via www.gracelothing.com.

1. Order Processing Time

We aim to dispatch all orders within 1–3 working days (Monday to Friday, excluding public holidays). This includes order verification, quality checks, and packaging. Once your order has been shipped, you will receive a dispatch confirmation email including tracking details.

2. Delivery Timeframes

Estimated delivery times begin from the date of dispatch, not the order date.

  • Standard Delivery (Royal Mail or equivalent): 6–12 working days

  • Express Delivery (Tracked courier service): 2–4 working days

Please note that actual delivery times may vary depending on your location and any customs delays (for international orders).

3. Shipping Rates & Free Delivery

Region Order Value Shipping Type Cost
United Kingdom All orders Standard £3.99 (Free over £60)
United Kingdom All orders Express £7.99
Europe & Ireland Orders below £70 Standard £10
Europe & Ireland Orders £70 and above Standard Free
Rest of the World Orders below £70 Standard £12–£15 (depending on location)
Rest of the World Orders £70 and above Standard Free

We reserve the right to amend delivery fees based on courier rates or promotional offers.

4. Delivery Confirmation & Tracking

You will receive a shipping confirmation email with tracking information once your order has been dispatched. Please allow up to 24 hours for tracking to activate.

5. Customs, Duties & VAT

All prices include UK VAT where applicable. For orders shipped outside the UK, you may be liable for customs duties, import VAT, and handling charges in your destination country. These charges are the responsibility of the recipient.

6. Delays or Failed Delivery Attempts

If there is any delay in the shipment of your order, we will notify you via email or telephone. Please ensure your delivery address and contact details are entered correctly at checkout. We cannot be held responsible for parcels delayed or returned due to incorrect or incomplete information.

7. Damaged or Lost Parcels

Gracelothing is not liable for items lost or damaged in transit. In such cases, we recommend you:

  • Report the issue directly to the courier using your tracking number

  • Retain all packaging materials and photographic evidence of the damage

  • Contact our team at [email protected] so we can assist you with the claim